Banking Operations
Customer Origination And On-Boarding
- KYC validation
- Customer Due Diligence (CDD)
- Account opening
Vendor Management
- Accounts Payable and reconciliations
- Spend analysis
- Vendor contracts maintenance and MI
Account Maintenance / Servicing
- Static data maintenance / update
- Advices, account statements (electronic and paper)
- Funds transfers
- Bill payments
- Account closures
- FATCA remediation / CRS
- Reconciliations
Credit Services
- Financial spreading
- Facility offer letter issuance
- Security documentation
- Limit upload and maintenance
- Facility closure / security release
Fund Operations
- Daily NAV computation
- Fund accounting
- Regulatory reports
- Execution of customer orders – investments / redemptions / switches
- Records maintenance and retrieval
Insurance Operations
Customer Service
- Premium due date reminder and renewal follow up
- Facilitating revival process for lapsed insurance
- Increase persistency rate
- Facilitating fund transfers / switches
- Issuance of fund performance sheet to customers
- Facilitating e-applications
Sales & Marketing
- Effective channel management through real-time dashboards
- Sales Forecast
- Advanced forecasting and customer behavior modeling
- Enhanced ROI on marketing campaigns through analytics
Operations, Claims & HR
- Claims servicing
- Payroll processing
- Agents payout and R & R computation
- Automation of underwriting process by credit risk modeling
Others
- Vendor management and payments
- NAV computation
- Fraud detection
- KYC validation
